If you would like to replace a received product for something different, please contact us via
support@customchic.co.uk.
Note that our products are made-to-order; we do not replace items unless an item you received has a major problem, including:
- This is when the item significantly differs from the description or overview presented to you
- Is harmed as a result of our factory's or the carrier's error
- Does not correspond to what you ordered (type of product, color, size, design ...).
Please allow the 20% difference between the advertised image and the actual item you received, as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
