How do I exchange a product?

Posted 10 Mar 2023

If you would like to exchange a received product for something different, please contact us via support@customchic.co.uk.
Note that our products are made-to-order; we do not exchange or refund items unless an item you received has a major problem, including:

This is when the item significantly differs from the description or overview presented to you.
Is harmed as a result of our factory's or the carrier's error
Does not correspond to what you ordered (type of product, color, size, design ...).

Please allow the 20% difference between the advertised image and the actual item you received, as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.

By Timind Website

When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or...Read more
How will I receive my refund?
If your product is defective or not as described, kindly send us images that clearly demonstrate the...Read more
Do I need to return the defective product I received?
We don't currently have any policies in place for returns of products. You don't have to send...Read more

Replacement & Refund

How do I exchange a product?

Lastest post

Let customers speak for us