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Replacement & Refund

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Replacement & Refund

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

By Timind Website
Posted 10 Mar 2023
Replacement & Refund

How will I receive my refund?

If your product is defective or not as described, kindly send us images that clearly demonstrate the damage via an email at support@customchic.co.uk. After reviewing your request, Custom Chic agents will offer you the most reasonable solution by offering you a replacement or refund.Our policy lasts 30 days from the delivery date. If the 30-day period has passed, we can’t offer you a refund or exchange.

By Timind Website
Posted 10 Mar 2023

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Replacement & Refund

What should I do if a product is damaged or incorrect?

If you receive a product that is damaged or incorrect, please email the following details via support@customchic.co.uk: Order number: Providing the order number can help us quickly identify your order and verify your purchase. This can help expedite the process of resolving the issue and getting a refund or replacement. Video or photo of inaccurate or damaged product: Take clear photos of the damaged or incorrect product, including any packaging or labels. This will help provide evidence of the issue and may be required to support your claim. Complete delivery address: If the delivery address was incorrect or incomplete when the order was placed, this could have contributed to the delivery issue. Our customer service team will check and respond to you soon. If it's our fault, we will send you a replacement within a reasonable time.

By Timind Website
Posted 10 Mar 2023