Replacement & Refund

How will I receive my replacement?

If your product is defective or not as described, kindly send us images that clearly demonstrate the damage via an email at support@customchic.co.uk. After reviewing your request, Custom Chic agents will offer you the most reasonable solution by offering you a replacement.Our policy lasts 30 days from the delivery date. If the 30-day period has passed, we can’t offer you a replacement.

By Timind Website
Posted 10 Mar 2023
Replacement & Refund

Do I need to return the defective product I received?

We don't currently have any policies in place for returns of products. You don't have to send back the received damaged item to get a refund or replacement.

By Timind Website
Posted 10 Mar 2023

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