Replacement & Refund

How will I receive my replacement?

If your product is defective or not as described, kindly send us images that clearly demonstrate the damage via an email at support@customchic.co.uk. After reviewing your request, Custom Chic agents...

Timind Website

10 Mar 2023

Do I need to return the defective product I received?

We don't currently have any policies in place for returns of products. You don't have to send back the received damaged item to get a refund or replacement.

Timind Website

10 Mar 2023

How do I replace a product?

If you would like to replace a received product for something different, please contact us via support@customchic.co.uk.Note that our products are made-to-order; we do not replace items unless an item...

Timind Website

10 Mar 2023

What should I do if a product is damaged or incorrect?

If you receive a product that is damaged or incorrect, please email the following details via support@customchic.co.uk: Order number: Providing the order number can help us quickly identify your order...

Timind Website

10 Mar 2023