Privacy Policy

We collect personal information when you use to shop at our website or use other related services. This information includes:
- Contact information such as your name, email address, and phone number
- Billing information such as your credit card details and billing address

Shipping information such as your shipping address
- Order information such as the products you purchase and order history
- Communication information such as customer service inquiries and feedback

We also collect information automatically through cookies and other tracking technologies. This information includes:
- Your IP address
- Browser and device information
- Website usage information
- Clickstream data
- Geolocation data

If we request your personal information for reasons other than purchase, such as marketing purposes, we will either directly ask you for your explicit consent or provide you the opportunity to refuse.

The information we collect from you will only be used for the express and explicit goals of furthering our mutually beneficial relationships and complying with applicable legislation. If you provide your consent, we may additionally use your information to take other steps related to entering into or performing a contract with you or to otherwise fulfill our legal duties. Specifically, these goals are:

- To Process Your Orders and Payments: We use your contact, billing, and shipping information to process your orders and payments, as well as to provide you with order and shipping confirmations.

- To Communicate with You About Your Orders and Our Services: We use your contact information to communicate with you about your orders and provide you with customer service support. We may also use your contact information to send you important service-related notices, such as changes to our terms or policies.

- To Improve Our Website and Services: We use your information to analyze your interactions with our website and services, such as your search queries, browsing history, and clickstream data. This helps us understand how to improve our website and services, such as by customizing your experience or adding new features.

- To Personalise Your Experience on Our Website: We use your information to personalize your experience on our website, such as by recommending products that may interest you based on your purchase history or browsing behavior.

- To Send You Marketing Communications: With your consent, we may use your contact information to send you marketing communications, such as newsletters, special offers, or promotions. You can opt-out of these communications at any time.

- To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to subpoenas or other legal requests.

We take your privacy seriously and are committed to using your personal information only for the purposes outlined in this policy.

We may share your personal information with third-party service providers that assist us with our business operations, such as payment processors and shipping companies. We require these third-party service providers to protect your personal information and use it only for the purposes for which we disclose it to them.

We may also share your personal information with law enforcement, government authorities, or other third parties when required to do so by law, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of our users.

We take the security of your personal information seriously and have implemented appropriate measures to protect your data from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technology and other security measures to protect your personal information when it is transmitted to us and when we store it.

We restrict access to your personal information only to those employees and service providers who need to know the information in order to provide you with our services or to perform their job duties.

Despite our best efforts, no security measures are perfect and we cannot guarantee the security of your personal information. However, we will promptly notify you and the appropriate authorities in the event of any data breach that affects your personal information.

We encourage you to take steps to protect your personal information as well, such as choosing strong passwords, using different passwords for different accounts, and keeping your login credentials confidential.

We use cookies and similar technologies to collect information about your interactions with our website and services. Cookies are small text files that are stored on your device when you visit a website. They allow us to recognize your device and remember your preferences and browsing behavior.

We use both session cookies and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your device until they expire or you delete them.

You can control or delete cookies at any time through your web browser settings. However, please note that disabling cookies may affect your ability to access certain parts of our website or use certain services.

We store your personal information on our secure servers, which are located in secure data centers with restricted access. We use industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

We retain your personal information for as long as necessary to provide you with our services and to comply with legal obligations. If you request that we delete your personal information, we will do so promptly, except as required by law or as necessary to protect our legal rights or to resolve disputes.

We may update this Privacy Policy from time to time to reflect changes in our data practices.

We will notify you of any material changes by posting the updated Privacy Policy on our website or by sending you an email.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@customchic.co.uk.