Custom Chic Replacement and Refund

Our return and replacement policy is valid for 30 days from the date of purchase, ensuring you receive only the best products and service. Every order goes through a strict quality control process before shipping.

Our team carefully checks each item to make sure it meets our standards. We strongly recommend reviewing the product details on our website before placing your order.

Please read our policy carefully and double-check your order details, as the policy takes effect from the date of purchase.

When Can You Request a Refund or Replacement? 

If something isn’t right with your order, we’re happy to offer a replacement or refund in the following cases:

• Item Arrives Damaged or Defective: Your product was received broken, faulty, or not functioning as described.
• Missing Item in Shipment: If an item from your order wasn’t included in your package.
• Incorrect Personalization: The custom details (name, text, image, color, or size) don’t match your selection at checkout.
• Design Doesn’t Match Preview: If the final product does not align with the preview you saw when placing your order.

When Are Refunds or Replacements Not Available? 

While we strive for complete satisfaction, there are a few instances where we cannot offer a refund or replacement.

• Customer Input Errors: If incorrect size, color, or customization details were selected at checkout without reviewing the final preview.
• Orders Outside the 30-Day Window: Requests made beyond 30 days from the original purchase date.
• Incorrect or Incomplete Shipping Addresses: Please double-check your address at checkout. We cannot guarantee reshipment if an order is returned due to missing or incorrect details.

If you have an address issue, please contact our support team and we will do our best to assist you.

How to Request a Refund or Replacement? 

We’ve made this process as simple as possible:

1. Contact us at support@customchic.co.uk within 30 days of your purchase.
2. Provide clear photos or videos to help us understand the issue.
3. Our team will review your request and guide you on the next steps.

Refund Timeline

• PayPal refunds: 3–5 business days.
• Credit card refunds: Up to 10 business days (depending on your bank).

Replacement Process

• Your replacement will match your original order, unless a correction is required.
• We'll ship your replacement to the original address, unless you request an update.
• Exchanges for different products or higher-value items are not available.
• You do not need to return the original item.

At Custom Chic, every gift is made with care and attention to detail, and we want you to love what you receive. If you have any questions, feel free to reach out—we’re here to help!

support@customchic.co.uk

Modifications & Cancellations

Because your gift is made to order, you have 2 hours after placing your order to make any changes or cancellations. After 2 hours, your order goes into production and can't be changed.

Please note: Any modifications may result in a longer processing time, and we cannot guarantee the original estimated delivery date.

Q&As refund and replacement

1. Do I need to return the defective product I received?

No, we do not require you to return the defective item. If you experience any issues with your order, just reach out to us, and we’ll be happy to assist you.

2. How will I receive my replacement?

If your product arrives damaged, defective, or different from the preview at checkout, we’re here to make it right.

• Send us clear images of the issue at support@customchic.co.uk within 30 days of purchase.
• Our team will carefully review your request and offer the best solution, which in most cases will be a replacement.

Your replacement will be shipped to the same address as your original order unless you request an address change.