- Order number: Providing the order number can help us quickly identify your order and verify your purchase. This can help expedite the process of resolving the issue and getting a refund or replacement.
- Video or photo of inaccurate or damaged product: Take clear photos of the damaged or incorrect product, including any packaging or labels. This will help provide evidence of the issue and may be required to support your claim.
- Complete delivery address: If the delivery address was incorrect or incomplete when the order was placed, this could have contributed to the delivery issue.
Replacement & Refund
What should I do if a product is damaged or incorrect?
Posted 10 Mar 2023
If you receive a product that is damaged or incorrect, please email the following details via support@customchic.co.uk:
