Replacement & Refund

What should I do if a product is damaged or incorrect?

Posted 10 Mar 2023
If you receive a product that is damaged or incorrect, please email the following details via support@customchic.co.uk:
  • Order number: Providing the order number can help us quickly identify your order and verify your purchase. This can help expedite the process of resolving the issue and getting a refund or replacement.
  • Video or photo of inaccurate or damaged product: Take clear photos of the damaged or incorrect product, including any packaging or labels. This will help provide evidence of the issue and may be required to support your claim.
  • Complete delivery address: If the delivery address was incorrect or incomplete when the order was placed, this could have contributed to the delivery issue.
Our customer service team will check and respond to you soon. If it's our fault, we will send you a replacement or offer a refund within a reasonable time.
By Timind Website

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