Orders

How do I find more information about Custom Chic products?

For more product details including size charts, colors and types, please visit our "Products". If you need further assistance, please contact us via email at support@customchic.co.uk.

Timind Website

10 Mar 2023

Where can I find the size guide?

Once you click on a specific product page, with available colors, details, and a sizing chart, it will be displayed. Clicking on the link labeled "Size guide", which is located...

Timind Website

10 Mar 2023

How do I know if my order was accepted?

When you place an order with us, you should receive an order confirmation email that confirms that we have received your order. If you did not receive an order confirmation...

Timind Website

10 Mar 2023

How can I track my order?

You can track your order by following these steps: Check your email: Once your order has been shipped, we will send you an email with the tracking information. Make sure...

Timind Website

10 Mar 2023

How can I change my order?

If you would like to change your order, please contact our customer service team as soon as possible. Depending on the status of your order, we may or may not...

Timind Website

10 Mar 2023

How can I cancel my order?

As per our policy, you can cancel your order within the first 1 hour after placing the order on our website and receive an 80% refund. If you would like to...

Timind Website

10 Mar 2023

I did not receive an order confirmation email. What should I do?

If you did not receive an order confirmation email after placing an order, here are a few steps you can take: Check your spam or junk folder: Sometimes, order confirmation...

Timind Website

10 Mar 2023

How long will it take to ship my order?

PRODUCTION AND SHIPPING: Production time: 2-4 working days Shipping time: 3-5 working days Orders typically arrive within 5-9 working days. Shipping times vary based on the product and destination. To...

Hoang Nguyen

09 Mar 2023

Tracking your order