If you would like to change your order, please contact our customer service team as soon as possible. Depending on the status of your order, we may or may not be able to make changes to it. Here are some steps you can take:
- Contact customer service: or via support@customchic.co.uk within the first 2 hours after placing your order.
- Provide order details: To make the process easier and faster, please provide your order number and the details of the change you would like to make (text, size, color,..). This will help our team locate your order quickly and make the necessary adjustments.
- Wait for confirmation: Once you have made the request, our customer service team will review your order and determine whether the change is possible. We will notify you as soon as possible to let you know whether the change can be made.
Please note that if your order has already been produced, we may not be able to make any changes to it. We also do not accept refunds in this case.
In addition, changing orders will take more time and you will receive the goods later than expected, so please consider carefully.
