Tracking your order
How long will it take to ship my order?Updated 30 days ago
PRODUCTION AND SHIPPING:
- Production time: 2-4 working days
- Shipping time: 3-5 working days
Orders typically arrive within 5-9 working days. Shipping times vary based on the product and destination. To view estimated shipping times for your orders, please visit Shipping & Delivery
Please contact our support team here.
I did not receive an order confirmation email. What should I do?Updated 29 days ago
If you did not receive an order confirmation email after placing an order, here are a few steps you can take:
- Check your spam or junk folder: Sometimes, order confirmation emails can get filtered into your spam or junk folder, so check there to see if the email ended up there instead of your inbox.
- Verify your email address: Make sure that the email address you provided during the checkout process is correct and spelled correctly. If the email address is incorrect, you may not receive the order confirmation email.
- Wait a bit longer: Sometimes, order confirmation emails can take a little bit of time to arrive, especially if there is high volume or if there are technical issues. Wait a few hours or a day to see if the email arrives.
If you still can't find anything, it's possible that your email address was entered incorrectly. Get in touch with us via email@example.com. We're pleased to fix the email address and resend you the order confirmation. In other cases, the order may not have gone through, contact us before placing a new order to avoid a duplicate order.
How can I cancel my order?Updated 29 days ago
As per our policy, you can cancel your order within the first 2 hours after placing the order on our website. If you would like to cancel your order, please contact us through our Live chat feature, our customer service team or send us an email at firstname.lastname@example.org with the subject line "Cancel my order - [Your order number]".
Please note that we will do our best to accommodate your request, but if your order has already been processed and shipped, we cannot cancel it.
How can I change my order?Updated 29 days ago
If you would like to change your order, please contact our customer service team as soon as possible. Depending on the status of your order, we may or may not be able to make changes to it. Here are some steps you can take:
- Contact customer service: or via email@example.com within the first 2 hours after placing your order.
- Provide order details: To make the process easier and faster, please provide your order number and the details of the change you would like to make (text, size, color,..). This will help our team locate your order quickly and make the necessary adjustments.
- Wait for confirmation: Once you have made the request, our customer service team will review your order and determine whether the change is possible. We will notify you as soon as possible to let you know whether the change can be made.
Please note that if your order has already been produced, we may not be able to make any changes to it. We also do not accept refunds in this case.
In addition, changing orders will take more time and you will receive the goods later than expected, so please consider carefully.
How can I track my order?Updated 29 days ago
You can track your order by following these steps:
- Check your email: Once your order has been shipped, we will send you an email with the tracking information. Make sure to check your inbox, spam folder, and any other folders in case the email was filtered.
- Log in to your account: If you created an account when placing your order, you can log in to your account on our website to check the status of your order. You should be able to view the order details and track the shipment.
- Contact customer service: If you cannot find the tracking information or have any questions about the status of your order, please contact our Customer Service or via firstname.lastname@example.org. We will be happy to assist you and provide you with any information you need.
Please note that it may take some time for the tracking information to update after your order has been shipped.
How do I know if my order was accepted?Updated 29 days ago
When you place an order with us, you should receive an order confirmation email that confirms that we have received your order. If you did not receive an order confirmation email, please check your spam folder or contact our customer service team to ensure that we have received your order.
Additionally, if you created an account with us when placing your order, you can log in to your account on our website to view your order history and check the status of your current orders. You should be able to see if your order was accepted and is being processed.
If you have placed your order but you have not received a confirmation, there might be a problem with the transaction. Get in touch with us, and we'll assist you right away.
Where can I find the size guide?Updated 29 days ago
Once you click on a specific product page, with available colors, details, and a sizing chart, it will be displayed. Clicking on the link labeled "Size guide", which is located under the price on the right, will display the sizing chart.
If you need further assistance, please contact us via email at email@example.com.