Delivery & Shipping

My order should be here by now, but I still don't have it. What should I do?

Posted 10 Mar 2023
If your order was expected to arrive by now but you still haven't received it, before contacting us, please assist us by doing the following:
  • Check the tracking information: Use the tracking number provided to check the status of your shipment. Sometimes there may be delays or issues with the carrier that are beyond our control. If the tracking information indicates that the package has been delivered, but you have not received it, contact the carrier for more information.
  • Check your shipping address: Make sure that the shipping address you provided is correct and up to date. It's possible that the carrier attempted delivery to the wrong address or that the package is being held at a local post office or delivery center.
  • Check with your neighbors to see whether the parcel was left with them by the courier.
If the delivery address was correct and the parcel was not left at the post office or at your neighbor's, please contact us at and provide your order number.
If you discover an error in your delivery address, we can send you a replacement, but the new order would be at your expense.
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