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  • Orders

  • Delivery & Shipping

  • Replacement & Refund

  • Payment

  • About the products

ARTICLES IN THIS CATEGORY

Tracking your order
  • Tracking your order
  • How long will it take to ship my order?
  • I did not receive an order confirmation email. What should I do?
  • How can I cancel my order?
  • How can I change my order?
  • How can I track my order?
  • How do I know if my order was accepted?
  • Where can I find the size guide?
  • How do I find more information about Custom Chic products?

Tracking your order

How long will it take to ship my order?

Updated 20 days ago

PRODUCTION AND SHIPPING:

  • Production time: 2-4 working days
  • Shipping time: 3-5 working days

Orders typically arrive within 5-9 working days. Shipping times vary based on the product and destination. To view estimated shipping times for your orders, please visit Shipping & Delivery

More question?

Please contact our support team here.

I did not receive an order confirmation email. What should I do?

Updated 20 days ago

If you did not receive an order confirmation email after placing an order, here are a few steps you can take:

  • Check your spam or junk folder: Sometimes, order confirmation emails can get filtered into your spam or junk folder, so check there to see if the email ended up there instead of your inbox.
  • Verify your email address: Make sure that the email address you provided during the checkout process is correct and spelled correctly. If the email address is incorrect, you may not receive the order confirmation email.
  • Wait a bit longer: Sometimes, order confirmation emails can take a little bit of time to arrive, especially if there is high volume or if there are technical issues. Wait a few hours or a day to see if the email arrives.

If you still can't find anything, it's possible that your email address was entered incorrectly. Get in touch with us via support@customchic.co.uk. We're pleased to fix the email address and resend you the order confirmation. In other cases, the order may not have gone through, contact us before placing a new order to avoid a duplicate order.

How can I cancel my order?

Updated 20 days ago

As per our policy, you can cancel your order within the first 2 hours after placing the order on our website. If you would like to cancel your order, please contact us through our Live chat feature, our customer service team or send us an email at support@customchic.co.uk with the subject line "Cancel my order - [Your order number]".

Please note that we will do our best to accommodate your request, but if your order has already been processed and shipped, we cannot cancel it.

How can I change my order?

Updated 20 days ago

If you would like to change your order, please contact our customer service team as soon as possible. Depending on the status of your order, we may or may not be able to make changes to it. Here are some steps you can take:

  • Contact customer service: or via support@customchic.co.uk within the first 2 hours after placing your order. 
  • Provide order details: To make the process easier and faster, please provide your order number and the details of the change you would like to make (text, size, color,..). This will help our team locate your order quickly and make the necessary adjustments.
  • Wait for confirmation: Once you have made the request, our customer service team will review your order and determine whether the change is possible. We will notify you as soon as possible to let you know whether the change can be made.

Please note that if your order has already been produced, we may not be able to make any changes to it. We also do not accept refunds in this case.

In addition, changing orders will take more time and you will receive the goods later than expected, so please consider carefully.

How can I track my order?

Updated 20 days ago

You can track your order by following these steps:

  • Check your email: Once your order has been shipped, we will send you an email with the tracking information. Make sure to check your inbox, spam folder, and any other folders in case the email was filtered.
  • Log in to your account: If you created an account when placing your order, you can log in to your account on our website to check the status of your order. You should be able to view the order details and track the shipment.
  • Contact customer service: If you cannot find the tracking information or have any questions about the status of your order, please contact our Customer Service or via support@customchic.co.uk. We will be happy to assist you and provide you with any information you need.

Please note that it may take some time for the tracking information to update after your order has been shipped.

How do I know if my order was accepted?

Updated 20 days ago

When you place an order with us, you should receive an order confirmation email that confirms that we have received your order. If you did not receive an order confirmation email, please check your spam folder or contact our customer service team to ensure that we have received your order.

Additionally, if you created an account with us when placing your order, you can log in to your account on our website to view your order history and check the status of your current orders. You should be able to see if your order was accepted and is being processed.

If you have placed your order but you have not received a confirmation, there might be a problem with the transaction. Get in touch with us, and we'll assist you right away.

Where can I find the size guide?

Updated 20 days ago

Once you click on a specific product page, with available colors, details, and a sizing chart, it will be displayed. Clicking on the link labeled "Size guide", which is located under the price on the right, will display the sizing chart.

size chest waist
s 36 28
m 40 29
l 44 30
xl 48 31
2xl 52 32
3xl 56 33
4xl 60 34
5xl 64 35

If you need further assistance, please contact us via email at support@customchic.co.uk.

How do I find more information about Custom Chic products?

Updated 20 days ago

For more product details including size charts, colors and types, please visit our "Products". If you need further assistance, please contact us via email at support@customchic.co.uk.

ARTICLES IN THIS CATEGORY

How long will it take to ship my order?
  • How long will it take to ship my order?
  • How much does shipping cost?
  • Can I change my shipping address after placing an order?
  • Why are my items shipped separately?
  • My tracking number doesn't work, what should I do?
  • My order should be here by now, but I still don't have it. What should I do?

How long will it take to ship my order?

Updated 20 days ago

All items are made-to-order. This means that when you place your order, we will print this item just for you, one at a time for the best quality!

  • Production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you. 
  • Shipping time is calculated from the day your order leaves our door to the day it reaches your delivery address.

Production and Shipping times vary depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only.


Product

Production time

Shipping time

Apparel

2-4 working days

3-5 working days

Pillow

2-4 working days

3-5 working days

Mug

2-4 working days

3-5 working days

Ornament

5-7 working days

8-20 working days

Doormat

2-4 working days

3-5 working days

Night Light

2-4 working days

10-25 working days

Other

2-4 working days

3-5 working days

 

Special Note: With busy special occasions including Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day and Halloween or Christmas, production and delivery times might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee the on time arrival or take responsibility for late delivery of orders placed after cut-off dates.

How much does shipping cost?

Updated 20 days ago The cost of shipping will depend on several factors, including the weight and size of the package, the shipping method selected, and the destination address. The shipping cost is calculated during the checkout process.
If the amount of the order is 70£ or more, no shipping costs will be charged.
Please note that shipping costs may vary depending on promotions, discounts, or special offers. Some items may also be eligible for free shipping or reduced shipping costs.
If you have any questions or concerns about shipping costs or options, please contact our customer service team for assistance. We are here to help you find the best shipping solution for your needs.

Can I change my shipping address after placing an order?

Updated 20 days ago We understand that sometimes you may need to change your shipping address after placing an order. At Custom Chic, we want to make sure you receive your order as quickly and efficiently as possible. Therefore, we allow customers to change their shipping address within the first 2 hours after placing an order through our Live chat, Customer Service or via support@customchic.co.uk.
Please note that changing your shipping address after the first 2 hours of placing your order may not be possible, as your order may already be produced.
Additionally, some orders may not be eligible for address changes due to security reasons or other factors.
Also, please keep in mind that changing your delivery address will also result in a slower delivery time than you originally expected. Please wait a little longer to receive the goods.

Why are my items shipped separately?

Updated 20 days ago There are several reasons why your items may be shipped separately, including:
  • Availability: Sometimes, items in your order may be sourced from different warehouses. In such cases, each item may be shipped separately to ensure that you receive them as quickly as possible.
  • Shipping method: Different items may require different shipping methods. For example, some items may require special handling or packaging, while others may need to be shipped separately due to size or weight restrictions.
  • Timing: Sometimes, items in your order may be ready to ship at different times or it may be split up during the manufacturing process, which leads to separate shipments. In such cases, each item may be shipped separately to avoid delaying the entire order.
However, during checkout, you will only be charged one combined shipping fee for all items in your purchase. Each shipment of your order will be accompanied by a shipping notification. If the second package does not arrive within 5-7 business days of the first, please contact us and we will assist you straight away.

My tracking number doesn't work, what should I do?

Updated 20 days ago If your tracking number doesn't work, it could be due to several reasons. Here are some steps you can take to resolve the issue:
  • Check for typos: Make sure that you have entered the tracking number correctly. Check for any typos or errors in the number.
  • Wait a little longer: Sometimes, tracking information can take a few hours or even a day to update after your order has shipped. In addition, order status will only be updated upon arrival at the warehouse/transshipment location. If your tracking number doesn't work as soon as you receive the email confirmation, please wait 24 - 48 hours for it to update and check again.
If you are still having trouble after 48 hours, contact our Customer Service, Live chat or via support@customchic.co.uk so that we can assist you right away.
In some cases, there may be delays or issues with the shipment that are outside of our control. If you are concerned about the status of your order or have any other questions or concerns, please don't hesitate to contact our customer service team for assistance.

My order should be here by now, but I still don't have it. What should I do?

Updated 20 days ago If your order was expected to arrive by now but you still haven't received it, before contacting us, please assist us by doing the following:
  • Check the tracking information: Use the tracking number provided to check the status of your shipment. Sometimes there may be delays or issues with the carrier that are beyond our control. If the tracking information indicates that the package has been delivered, but you have not received it, contact the carrier for more information.
  • Check your shipping address: Make sure that the shipping address you provided is correct and up to date. It's possible that the carrier attempted delivery to the wrong address or that the package is being held at a local post office or delivery center.
  • Check with your neighbors to see whether the parcel was left with them by the courier.
If the delivery address was correct and the parcel was not left at the post office or at your neighbor's, please contact us at support@customchic.co.uk and provide your order number.
If you discover an error in your delivery address, we can send you a replacement, but the new order would be at your expense.

ARTICLES IN THIS CATEGORY

What should I do if a product is damaged or incorrect?
  • What should I do if a product is damaged or incorrect?
  • How do I exchange a product?
  • Do I need to return the defective product I received?
  • How will I receive my refund?
  • When will I receive my refund?

What should I do if a product is damaged or incorrect?

Updated 20 days ago If you receive a product that is damaged or incorrect, please email the following details via support@customchic.co.uk:
  • Order number: Providing the order number can help us quickly identify your order and verify your purchase. This can help expedite the process of resolving the issue and getting a refund or replacement.
  • Video or photo of inaccurate or damaged product: Take clear photos of the damaged or incorrect product, including any packaging or labels. This will help provide evidence of the issue and may be required to support your claim.
  • Complete delivery address: If the delivery address was incorrect or incomplete when the order was placed, this could have contributed to the delivery issue.
Our customer service team will check and respond to you soon. If the fault is serious, we will send you a replacement or offer a refund within a reasonable time.

How do I exchange a product?

Updated 20 days ago If you would like to exchange a received product for something different, please contact us via support@customchic.co.uk.
Note that our products are made-to-order; we do not exchange or refund items unless an item you received has a major problem, including:
  • This is when the item significantly differs from the description or overview presented to you.
  • Is harmed as a result of our factory's or the carrier's error
  • Does not correspond to what you ordered (type of product, color, size, design ...).
Please allow the 20% difference between the advertised image and the actual item you received, as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.

Do I need to return the defective product I received?

Updated 20 days ago We don't currently have any policies in place for returns of products. You don't have to send back the received damaged item to get a refund or replacement.

How will I receive my refund?

Updated 20 days ago If your product is defective or not as described, kindly send us images that clearly demonstrate the damage via an email at support@customchic.co.uk. After reviewing your request, Custom Chic agents will offer you the most reasonable solution by offering you a replacement or refund.
Our policy lasts 30 days from the delivery date. If the 30-day period has passed, we can’t offer you a refund or exchange.

When will I receive my refund?

Updated 20 days ago All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

ARTICLES IN THIS CATEGORY

What payment methods do you accept?
  • What payment methods do you accept?
  • Why is my card getting declined?
  • How secure is my payment?

What payment methods do you accept?

Updated 20 days ago

We currently accept the following forms of payment: 

  • Credit Cards: We accept Visa, American Express, MasterCard, and Discover.
  • Debit Cards: We accept debit cards featuring the MasterCard or Visa logo. If you’re paying with a prepaid debit card, you must register it before using it for online purchases. You can do this by following the instructions on the card or contacting their own support teams. 
  • PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

Why is my card getting declined?

Updated 20 days ago In truth, there are numerous typical reasons why your credit card is being denied. If your card payment was refused and you're not sure why, please see the list below:
If your card is new or newly reissued, be sure it has been activated
Check Your Card Information:
- Double-check that all of your information was successfully input. Transposing numbers (CVV) is a common blunder.
- Check the Card Expiration Date
If you have exceeded your credit limit
Depending on your card, your purchase may be refused if you are already over your credit limit or if this transaction would send you over it. While some credit cards allow you to go beyond your credit limit, other lenders may refuse the purchase.
Suspected Transaction
If you make a sizable purchase, particularly one that is out of the ordinary for you, the transaction may be examined for possible fraud. Try to confirm the transaction by entering the code (OTP), or get in touch with your bank and try again later.
Your account was terminated
Contact your bank or try adding a new card
Technical Issue
Try the procedure again later.
Call the customer support number shown on the back of your card if everything appears to be not in order. They will help you to solve the problem.
If not, you can checkout with PayPal and place an order.

How secure is my payment?

Updated 20 days ago

Custom Chic takes your security very seriously by verifying each transaction with credit companies and only processing orders that are authorized by them. In the case of a suspicious or declined transaction, we may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit or debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and PayPal offer buyer protection for online purchases. Please contact them directly for specific details as it may differ from one financial institution to another.

ARTICLES IN THIS CATEGORY

Our Product Types
  • Our Product Types

Our Product Types

Updated 20 days ago 1. Personalised apparel
  • T-shirts
  • Pullover hoodie
  • Sweatshirt
2. Personalied Mugs
3. Personalied Pillow
4. Personalied Canvas
5. Personalied Poster
6. Personalied Door Mat
7. Personalied Metal Sign
8. Personalised Christmas Ornaments

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