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There are several reasons why your items may be shipped separately, including:

• Availability: Sometimes, items in your order may be sourced from different warehouses. In such cases, each item may be shipped separately to ensure that you receive them as quickly as possible.
• Shipping method: Different items may require different shipping methods. For example, some items may require special handling or packaging, while others may need to be shipped separately due to size or weight restrictions.
• Timing: Sometimes, items in your order may be ready to ship at different times or it may be split up during the manufacturing process, which leads to separate shipments. In such cases, each item may be shipped separately to avoid delaying the entire order.

However, during checkout, you will only be charged one combined shipping fee for all items in your purchase. Each shipment of your order will be accompanied by a shipping notification. If the second package does not arrive within 5-7 business days of the first, please contact us and we will assist you straight away.

All items are made-to-order. This means that when you place your order, we will print this item just for you, one at a time for the best quality!

• Production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you. 
• Shipping time is calculated from the day your order leaves our door to the day it reaches your delivery address.

Production and Shipping times vary depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only.

Product	Production time	Shipping time
Apparel	2-4 working days	3-5 working days
Pillow	2-4 working days	3-5 working days
Mug	2-4 working days	3-5 working days
Ornament	5-7 working days	8-20 working days
Doormat	2-4 working days	3-5 working days
Night Light	2-4 working days	10-25 working days
Other	2-4 working days	3-5 working days

 

Special Note: With busy special occasions including Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day and Halloween or Christmas, production and delivery times might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee the on time arrival or take responsibility for late delivery of orders placed after cut-off dates.

The cost of shipping will depend on several factors, including the weight and size of the package, the shipping method selected, and the destination address. The shipping cost is calculated during the checkout process.
If the amount of the order is 70£ or more, no shipping costs will be charged.
Please note that shipping costs may vary depending on promotions, discounts, or special offers. Some items may also be eligible for free shipping or reduced shipping costs.
If you have any questions or concerns about shipping costs or options, please contact our customer service team for assistance. We are here to help you find the best shipping solution for your needs.

If you would like to replace a received product for something different, please contact us via support@customchic.co.uk.
Note that our products are made-to-order; we do not replace items unless an item you received has a major problem, including:

• This is when the item significantly differs from the description or overview presented to you
• Is harmed as a result of our factory's or the carrier's error
• Does not correspond to what you ordered (type of product, color, size, design ...).

Please allow the 20% difference between the advertised image and the actual item you received, as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.