Shipping & Delivery

All items are made-to-order. This means that when you place your order, we will print this item just for you, one at a time for the best quality!

  • Production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you. 
  • Shipping time is calculated from the day your order leaves our door to the day it reaches your delivery address.
Production and Shipping times vary depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only.

    Product

    Production time

    Shipping time
    Apparel 2-4 working days 3-5 working days
    Pillow 2-4 working days 3-5 working days
    Mug 2-4 working days 3-5 working days
    Ornament 2-4 working days 3-5 working days
    Doormat 2-4 working days 3-5 working days
    Other 2-4 working days 3-5 working days

    *Special Note: With busy special occasions including Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day and Halloween or Christmas, production and delivery times might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee the on time arrival or take responsibility for late delivery of orders placed after cut-off dates.

    Shipping costs:

     Free delivery on all U.K. orders over £70.

    Shipping location:

    We ship worldwide. Please note that the shipping time frame above is for United Kingdom orders only.

    WRONG ADDRESS:

    Make sure you provide the correct address at checkout because:

    • If there is any incorrect or missing information, we might need to contact you for an update of the delivery information and that will cause delays in the delivery of your order.
    • We are not responsible if your order is delivered to the wrong address or returned to sender.

    Customer service is our No.1 priority and we'll do everything we can to take care of you. Thank you for thinking of customchic.co.uk and if you have any questions, do not hesitate to contact our Customer Service or send us an email via: support@customchic.co.uk.